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Managed User Testing

Test real user flows.
Learn faster.
Build traction.

FOLIO helps emerging-market consumer startups validate product flows, surface friction, and generate early traction with real users who match your target market.

50K+Monthly Active Users
2K+Daily Participants
100+Reports Completed
SIGNUP STUDY · ONBOARDING FLOW
Completed · 200 verified participants
VERIFIED SIGNUPS
200/200
TRUST SCORE
6.4/10
Below 7.0 threshold
TOP FRICTION
KYC complexity
78% of users flagged
CLARITY
Mixed
44% confused by fee disclosure
INTENT TO RETURN
62% positive
NewComing soon: The Fintech UX Index. Independent rankings of fintech apps by real user experience.
Explore →

Trusted & Endorsed By

CoinstoreDioraAADSLunarCrushJumpTask
Who It's For

Built for consumer startups serving emerging markets

FOLIO's user panel is Gen Z and millennial consumers across Africa, Southeast Asia, and other emerging markets — exactly who your product is built for.

🏦Fintech
💸Payments & Remittance
🎮Gaming
🛒E-Commerce
📱Retail Apps
🚀Accelerators & Incubators
How It Works

From brief to findings in days

01

We recruit relevant users

We select participants from our 50K+ active user base who match your target demographic — by market, age, and product category.

02

Users test your real flow

Real users attempt your actual signup, onboarding, or key product flow — no lab setting, no incentivized bias. Just genuine behavior.

03

We capture friction & feedback

Post-flow structured feedback is collected across trust, clarity, confusion, and drop-off points using our dual-signal PC/PP methodology.

04

You get insights + traction

A concise findings report lands in your inbox. Optionally, we extend growth and distribution support through FOLIO's platform.

Deliverables

Everything you need to make a faster decision

🔁

Real User Flow Testing

Actual users navigate your product. See where they get stuck, what they skip, and what pushes them through.

📋

Structured Post-Flow Feedback

Standardized responses on trust, clarity, value perception, and intent — across every user who completed the flow.

📉

Friction Map

Self-reported friction points across every step of your flow, ranked by how many users flagged each one. Built from structured post-flow feedback.

🔒

Trust & Clarity Findings

Understand whether users trust your product enough to sign up, transact, or refer — and where that trust breaks down.

📌

Actionable Recommendations

A prioritized list of specific changes — not vague observations — tied directly to the friction and drop-off data.

📣

Optional Growth Support

Extend your study into a distribution event. Participants can be introduced to your product as real early adopters.

Why FOLIO

Not a generic research firm. Not a slow survey tool.

🌍

Emerging-market user relevance

Our panel is built from the markets you're targeting — Nigeria, Ghana, Kenya, and the broader Global South. These are real users with real purchasing context, not Western proxies.

Speed traditional research can't match

Studies complete in days. You get findings before your next sprint, not after your next fundraise. Traditional research firms operate in weeks-to-months timelines.

💡

Built for startups

Fixed-volume pricing, concise reporting, and no six-month procurement cycles. Designed to fit how seed-stage and early-growth teams actually operate.

📊

Validation and traction in one product

Most research tools stop at insight. FOLIO optionally converts study participants into early adopters — turning a research budget into a growth event.

Pricing

Three ways to work with FOLIO.

Pick the right method for what you need. Larger studies available on request.

Flow Audit + Index Listing

Get your app audited, listed, and ranked in the Fintech UX Index. You get a one-time flow recording by the FOLIO team, monthly poll refreshes to keep your scores current, and a monthly report comparing your app against the 3 closest competitors by market. Full access to the index included.

Best for: consumer fintech teams who want a standardized benchmark of their app's UX against peers, updated monthly, with editorial exposure on the public index.

Flow Audit + Index Listing
$49
/ month · 1 listed app, full index access

Initial 90-second flow recording by the FOLIO team
Listed in the Fintech UX Index within 1–2 weeks
Monthly poll refresh — scores and ranking update every month
Monthly report with cross-app comparison against 3 closest apps by market
Full access to every app, every category, every update
One re-record request per month if your app ships UX changes
Cancel anytime — archived listings stay visible without a rank
Subscribe →

Sign-Up Studies

Real users sign up for your product or evaluate your landing page. We verify every participant via signup confirmation and optional referral tracking, so the feedback you get reflects real interaction with your product.

Best for: signup flows, onboarding, landing page validation, app first-run experience.

Starter
$499
One-time · 100 verified participants

100 verified signups or page evaluations
Structured friction & trust feedback
Verbatim user reactions
Findings report with prioritized recommendations
Get Started →
Scale
$1,950
One-time · 500 verified participants

500 verified signups or page evaluations
Structured friction & trust feedback
Verbatim user reactions
Findings report with prioritized recommendations
Segment breakdown by market
Get Started →

Deep Flow Studies

For deeper flows that can't be tested at scale. Real users from your target market record themselves attempting your flow end-to-end and provide structured feedback on their experience. You get both real friction discovery and structured data from the same cohort.

Best for: checkout, deposits, KYC, withdrawals, transfers, and any flow involving real money or sensitive actions.

Starter
$950
One-time · 50 participant recordings + structured feedback

50 real user sessions recorded end-to-end
Structured feedback from each participant
Friction findings from every session
Report with video highlights and prioritized recommendations
Get Started →
Growth
$1,950
One-time · 100 participant recordings + structured feedback

100 real user sessions recorded end-to-end
Structured feedback from each participant
Friction findings from every session
Report with video highlights and prioritized recommendations
Segment breakdown by market
Get Started →
Scale
$3,900
One-time · 250 participant recordings + structured feedback

250 real user sessions recorded end-to-end
Structured feedback from each participant
Friction findings from every session
Report with video highlights and prioritized recommendations
Segment breakdown by market
Get Started →

Need a larger study, a custom flow type, or both tiers bundled? Talk to us →

For Accelerators & Incubators

Validation built into your program.

Partner with FOLIO to give every startup in your cohort access to fast, structured user testing from day one. No procurement overhead, no setup complexity.

Programs supporting emerging-market consumer startups can integrate FOLIO credits as a standard cohort benefit — and leverage our panel for portfolio-wide research.

Explore Partnership →
01

Cohort-wide credits. Allocate a FOLIO study to every startup at program start. They run their own test on their own timeline.

02

Relevant panel access. Our user base matches the consumer profiles your portfolio companies are building for.

03

Comparable findings. All studies use the same structured framework, so you can benchmark validation quality across your cohort.

04

Flexible pricing. Volume partner rates available for programs running 5+ concurrent studies. Talk to us about program pricing.

Sample Report

Here's what a FOLIO insights report looks like

Interactive. Structured. Built for fast decisions, not slow reading.

folio.report / fintech-co / onboarding-study
Sample · Mock Data
Users: 200
Market: Nigeria
Flow: Signup
Duration: 4 days

Onboarding Flow — Key Findings

VERIFIED PARTICIPANTS
200/200
✓ 100% verified
TRUST SCORE
6.4/10
↓ Needs improvement
TOP FRICTION
KYC complexity
78% of users flagged
POSITIVE INTENT
62%
↑ Strong if fixed
TOP FRICTION POINTS
KYC complexity
78%
Fee transparency
61%
Trust in brand
44%
Password requirements
22%
💡
Top Recommendation: Simplify KYC to a single-document upload with a progress indicator. Users report not knowing how many steps remain as the primary trust failure. Fixing this step could increase completion rate by an estimated 18–24%.
Get Started

Ready to test your product with real users?

Book a test and we'll scope a plan for your use case within 24 hours.